Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

This Shipping Policy explains how ARVELL handles order processing, shipment, tracking, and delivery.

Order Processing

Orders are subject to:

successful payment authorization;
product availability;
fraud and security screening where applicable; and
accurate shipping information.

Customers will normally receive an order confirmation after completing their purchase.

Shipping Timeframes

Estimated processing and shipping timeframes applicable to an order may be displayed on our website or during checkout.

We make reasonable efforts to ship orders within the timeframe communicated to customers.

Under applicable FTC rules, online sellers must have a reasonable basis for advertised shipment times. If no shipment timeframe is stated, the federal rule generally requires a reasonable basis to expect shipment within 30 days.

Shipping Costs

Applicable shipping charges will be disclosed before completion of the order.

Shipping promotions, including free shipping, may be subject to conditions displayed at the time of purchase.

Tracking

When tracking is available, tracking details may be emailed to the customer after shipment.

Tracking information may take additional time to appear after the carrier receives the shipment.

Multiple Packages

An order containing multiple products may occasionally be delivered in separate shipments.

Where we choose to divide an order into multiple shipments, the customer will not be charged an additional shipping fee solely because of that decision unless otherwise disclosed before purchase.

Address Accuracy

Customers are responsible for entering an accurate and complete shipping address.

If you notice an address error after placing an order, immediately contact:

support@arvell.shop

We will attempt to update the shipping information when possible.

However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Delayed Orders

Occasional delays may occur due to circumstances such as:

carrier disruption;
severe weather;
transportation problems;
high order volumes;
customs processing for international shipments;
supply issues; or
other circumstances outside our reasonable control.

If we determine that we cannot ship an order within the applicable promised timeframe, we will provide appropriate information or options in accordance with applicable U.S. law.

The FTC requires sellers unable to meet applicable shipment deadlines to follow specific delay-notice, consent, cancellation, and refund requirements.

Lost Packages

If your package appears to be lost or has not arrived within the applicable delivery period, please contact:

support@arvell.shop

Include your order number and delivery information.

We will review the shipment and, where necessary, investigate with the carrier or fulfillment provider.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

your order number;
a description of the problem; and
photographs of the product and packaging where appropriate.

International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other government charges unless expressly stated otherwise during checkout.

Availability and terms vary by destination.