Refund policy

RETURN AND REFUND POLICY

Last updated: September 8, 2026

At ARVELL, customer satisfaction is important to us. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, and order issues are handled.

30-Day Return Policy

We accept eligible returns requested within 30 days after delivery.

To request a return, please contact us at:

support@arvell.shop

Please include your order number, the email address used for the purchase, and the reason for your return.

Items returned without first contacting us may not be accepted.

Return Eligibility

To qualify for a standard return, the item should generally be:

unworn and unused;
in substantially the same condition in which it was received;
returned with original tags where applicable; and
accompanied by proof of purchase or your order number.

You may reasonably inspect an item after receiving it. Products showing excessive use, alteration, washing, intentional damage, or damage caused after delivery may not qualify for a full refund.

Return Address

Please contact us before sending any merchandise.

Do not automatically send returned products to our business address.

Once your return request has been reviewed, we will provide the applicable return instructions and return destination.

Change-of-Mind Returns

For eligible returns that are not related to a defective, damaged, or incorrect product, the customer is responsible for return shipping costs unless otherwise stated by ARVELL.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

damaged;
defective;
incorrect; or
materially different from what you ordered,

please contact us at support@arvell.shop as soon as reasonably possible.

Please include your order number and clear photographs of the item and packaging where appropriate.

If we confirm that an item was damaged, defective, or incorrectly supplied, we will provide an appropriate solution, which may include a replacement, refund, or return instructions at our expense.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

After a refund is processed by us, your bank, card issuer, or payment provider may require additional time to make the funds available.

Order Cancellations

If you wish to cancel an order before shipment, please contact:

support@arvell.shop

We will attempt to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

If an order has already shipped, our standard return procedure may apply.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including where applicable:

personalized or custom-made products;
gift cards;
products marked as final sale before purchase;
products that cannot reasonably be returned for hygiene or safety reasons after being opened; and
products damaged through misuse or improper care after delivery.

Nothing in this section limits any rights that cannot legally be waived.

Exchanges

If you would like another size, color, or product, please contact:

support@arvell.shop

Exchanges depend on product availability.

In some circumstances, we may ask you to return the original product and place a new order.

Lost or Missing Refunds

If we have confirmed that a refund was processed but it has not appeared in your account, please first allow sufficient processing time for your financial institution.

If the refund remains unavailable, contact:

support@arvell.shop